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Improving the Prediction Resolution Time for Customer Support Ticket
System...........1
Authors: Su-Cheng Haw, Kyle Ong, Lit-Jie Chew, Kok-Why Ng, Palanichamy
Naveen & Elham Abdulwahab Anaam
Comparison of Label Encoding and Evidence Counting for Malware
Classification..........17
Authors: Min Xuan Low, Timothy Tzen Vun Yap, Wooi King Soo, Hu Ng, Vik Tor
Goh, Ji Jian Chin & Thiam Yong Kuek
BLE Beacons Positioning Algorithm using Particle Swarm Optimization for
Indoor Navigation System ...........31
Authors: Noor Ziela Abd Rahman, Nor Azlina Ab Aziz, Fazly Salleh Abas,
Ramlee Adnan, Nur Asyiqin Amir Hamzah, Chy Tawsif Khan & Nur Raihan Rosli
Sentiment Analysis of Covid-19 Tweets By Supervised Machine Learning
Models...........50
Authors: Aina Afrina Binti Mohd Nasir & Naveen Palanichamy
Autoencoders with Reconstruction Error and Dimensionality Reduction for
Credit Card Fraud Detection.......70
Authors: Najmi Rosley, Gee-Kok Tong, Keng-Hoong Ng, Suraya Nurain Kalid &
Kok-Chin Khor
Enterprise Resource Planning Critical Success Factors in Small Medium-Sized
Enterprise...........81
Authors: Anusuyah Subbarao & Nasreen Khan
Typographic Error Identification and Correction in Chatbot Using N-gram
Overlapping Approach...........97
Authors: Kalaiarasi Sonai Muthu Anbananthen, Subramaniam Kannan, Mikail
Muhammad Azman Busst, Saravanan Muthaiyah & Saravanan Nathan Lurudusamy
Investors Intention Towards Supporting Crowdfunding for Maintenance of
School Facilities in Melaka.........111
Authors: Muhammad Ridzwan Yap Abdullah, Mohammed Hariri Bakri, Nur Izaitun
Kamaruddin, Hishamuddin Ismail & Stany Wee Liang Fong
Effective Dairy Supply Chain Management in Big Cities...........131
Authors: Yingrong Zheng, Mariya Bulatenko, Aleksei Bykov, Tatyana Sakulyeva
& Lesya Bozhko
Detecting At-Risk and Withdrawal Students in STEM and Social Science Courses
using Predictive and Association Rules Mining..............147
Authors: Muhd Syazwan Aqrimi Bin Suhaimi, Amy Hui Lan Lim & Hui-Ngo Goh
Identify Faults in Road Structure Zones with Deep Learning.............163
Authors: Yohan Roy Alarcón Cajas, Yenmy Zúñiga Guisado & Afredo Daza
Vergaray
Modelling an Information System for
Good Corporate Governance and its Impact
on the Capital Structure.........192
Authors: Daidai Fouad, Drissi Zineb & Tamnine Larbi
Comparison of Customers’ Satisfaction and Loyalty between Digital Bank and
Traditional Bank: Empirical Evidence from South Korea..........204
Author: Jae Woo Shin
The Effects of Service Quality on Customer Loyalty for a study of Bus Air
Conditioner Service Center’s Customer Satisfaction using Structural Equation
Modeling (SEM)..........220
Authors: Tara Khonglumtan & Parinya Srisattayaku
Supply-Chain-based e-Business for Small Medium Enterprise ............239
Authors: Ditdit Nugeraha Utama, Merlisa D. Hurulaini & Asep F. F. I.
Airlangga
The Factors Influencing E-Customer Satisfaction and Its Impact on E-Customer
Loyalty Moderated by Guanxi in Pandemic Era..........252
Authors: S. Hansopaheluwakan, M. Arief, Elidjen & V. Utami Tjhin
What Drives E-Grocery Purchase Retention in a Post Pandemic Era? ...........264
Authors: Jayanty Kuppusamy, Ajitha Angusamy & Kavitha Raman
A Conceptual Framework to Minimize Covid-19 Pandemic effects on Total
Quality Management in SME Software Firms..........282
Author: Haroon Altarawneh
Predicting Mobile Apps Performance Using Machine Learning..................300
Authors: Sabreen Abulhaija, Shyma Hattab, Ahmad Abdeen & Wael Etaiwi
IT Governance Measurement Using COBIT 5 For Evaluating IT Project Management
Aspect: Case Study of Insurance Company........315
Authors: Ary Suryo Bimantoro, & Riyanto Jayadi
Polynomial Regression Analysis of Interaction between Resources and its
Impact on Firm Profitability: Insights from the Indian IT
Industry............334
Authors: Sneha Singh & Sanjeev Kumar Sharma
A Qualitative Study on Addiction and Neuroticism of Instagram Users.........356
Authors: Riyanto Jayadi & Yudhistira Audri Pranata
Can Life Satisfaction Become an Important Role in Increasing Employee
Performance?--- A Case Study.............379
Authors: Syaifuddin , Fajar Rezeki Ananda, Yusniar Lubis & Nasib
Optimizing Information Flow in International Trade Transaction.............398
Authors: Woramol C. Watanabe, Patchanee Patitad & Jettarat Janmontree
Analysis of Factors Affecting User Acceptance of The Ministry of Defense
Information and Documentation Management Officer (PPID) Website.............415
Authors: Nabilla Eka Swadati & Sfenrianto
Enhancement of Spectrum Recovery in Cognitive Radio using Artificial
Intelligence based on Grey Wolf Optimizer...........439
Authors: Gehan Gamal, Mohamed F. Abdelkader, Abdelazeem A. Abdelsalam &
Ahmed Magdy
Deep Learning to Detect Image Forgery Based on Image
Classification...................454
Authors: Mamdouh M. Gomaa, Eman R. Mohamed, Alaa M. Zaki & Alaa Elnashar
The Impact of Marketing Innovation on Economic Development in Nigeria: A
Literature Review..........468
Authrs: Md Akramul Bari, Hishamuddin Bin Ismail, Mohammad Tariqul Islam &
Ahsanul Bari
How to Motivate Employees to Perform Better? The Impact of Social Support on
Employees' Performance in the Hotel Industry...........487
Author: Asaad Alsakarneh, Baha Aldeen Mohammad Fraihat, Bilal Eneizan, Ali
Otoom & Sohail Mohammad Bani Mustafa
Click Analysis: How e-commerce Companies Benefit from Exploratory and
Association Rule Mining............511
Authors: Lokman Hakim Bin Ahmad Sabri, Amy Hui Lan Lim & Hui-Ngo Goh
The Nexus Between Stock Market Return and Trading Volume on Vietnam’S Stock
Market: A Wavelet Approach...........532
Authors: Nguyen Phan Thu Hang & Le Dinh Nghi
Organizational Knowledge
Potential: Peculiarities of Formation Strategic Decisions.............548
Author: Jurgita Raudeliūnienė
Measuring Maturity Level of
Scrum Practices in Software Development Using Scrum Maturity
Model............561
Authors: Irma Panjaitan, Nilo Legow
Sentiment Analysis of
User-Generated Content: A Bibliometric Analysis..............583
Authors: Nunik Afriliana, Ni Made Satvika Iswari & Suryasari
Building a Mathematical
Model to Determine the Optimal Production Quantity based on a Fuzzy Time
Series: A Case Study...............599
Authors: Barraq Subhi Kamla & Mohamed Saad Ibrahim
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