Vol.12, No. 6, 2022



Table of Contents

Improving the Prediction Resolution Time for Customer Support Ticket System...........1
Authors: Su-Cheng Haw, Kyle Ong, Lit-Jie Chew, Kok-Why Ng, Palanichamy Naveen & Elham Abdulwahab Anaam

Comparison of Label Encoding and Evidence Counting for Malware Classification..........17
Authors: Min Xuan Low, Timothy Tzen Vun Yap, Wooi King Soo, Hu Ng, Vik Tor Goh, Ji Jian Chin & Thiam Yong Kuek

BLE Beacons Positioning Algorithm using Particle Swarm Optimization for Indoor Navigation System ...........31
Authors: Noor Ziela Abd Rahman, Nor Azlina Ab Aziz, Fazly Salleh Abas, Ramlee Adnan, Nur Asyiqin Amir Hamzah, Chy Tawsif Khan & Nur Raihan Rosli

Sentiment Analysis of Covid-19 Tweets By Supervised Machine Learning Models...........50
Authors: Aina Afrina Binti Mohd Nasir & Naveen Palanichamy

Autoencoders with Reconstruction Error and Dimensionality Reduction for Credit Card Fraud Detection.......70
Authors: Najmi Rosley, Gee-Kok Tong, Keng-Hoong Ng, Suraya Nurain Kalid & Kok-Chin Khor

Enterprise Resource Planning Critical Success Factors in Small Medium-Sized Enterprise...........81
Authors: Anusuyah Subbarao & Nasreen Khan

Investors Intention Towards Supporting Crowdfunding for Maintenance of School Facilities in Melaka.........111
Authors: Muhammad Ridzwan Yap Abdullah, Mohammed Hariri Bakri, Nur Izaitun Kamaruddin, Hishamuddin Ismail & Stany Wee Liang Fong

Effective Dairy Supply Chain Management in Big Cities...........131
Authors: Yingrong Zheng, Mariya Bulatenko, Aleksei Bykov, Tatyana Sakulyeva & Lesya Bozhko

Detecting At-Risk and Withdrawal Students in STEM and Social Science Courses using Predictive and Association Rules Mining..............147
Authors: Muhd Syazwan Aqrimi Bin Suhaimi, Amy Hui Lan Lim & Hui-Ngo Goh

Identify Faults in Road Structure Zones with Deep Learning.............163
Authors: Yohan Roy Alarcón Cajas, Yenmy Zúñiga Guisado & Afredo Daza Vergaray

Modelling an Information System for Good Corporate Governance and its Impact on the Capital Structure.........192
Authors: Daidai Fouad, Drissi Zineb & Tamnine Larbi

Comparison of Customers’ Satisfaction and Loyalty between Digital Bank and Traditional Bank: Empirical Evidence from South Korea..........204
Author: Jae Woo Shin

The Effects of Service Quality on Customer Loyalty for a study of Bus Air Conditioner Service Center’s Customer Satisfaction using Structural Equation Modeling (SEM)..........220
Authors: Tara Khonglumtan & Parinya Srisattayaku

Supply-Chain-based e-Business for Small Medium Enterprise ............239
Authors: Ditdit Nugeraha Utama, Merlisa D. Hurulaini & Asep F. F. I. Airlangga

The Factors Influencing E-Customer Satisfaction and Its Impact on E-Customer Loyalty Moderated by Guanxi in Pandemic Era..........252
Authors: S. Hansopaheluwakan, M. Arief, Elidjen & V. Utami Tjhin

What Drives E-Grocery Purchase Retention in a Post Pandemic Era? ...........264
Authors: Jayanty Kuppusamy, Ajitha Angusamy & Kavitha Raman

A Conceptual Framework to Minimize Covid-19 Pandemic effects on Total Quality Management in SME Software Firms..........282
Author: Haroon Altarawneh

Predicting Mobile Apps Performance Using Machine Learning..................300
Authors: Sabreen Abulhaija, Shyma Hattab, Ahmad Abdeen & Wael Etaiwi

IT Governance Measurement Using COBIT 5 For Evaluating IT Project Management Aspect: Case Study of Insurance Company........315
Authors: Ary Suryo Bimantoro, & Riyanto Jayadi

Polynomial Regression Analysis of Interaction between Resources and its Impact on Firm Profitability: Insights from the Indian IT Industry............334
Authors: Sneha Singh & Sanjeev Kumar Sharma

A Qualitative Study on Addiction and Neuroticism of Instagram Users.........356
Authors: Riyanto Jayadi & Yudhistira Audri Pranata

Can Life Satisfaction Become an Important Role in Increasing Employee Performance?--- A Case Study.............379
Authors: Syaifuddin , Fajar Rezeki Ananda, Yusniar Lubis & Nasib

Optimizing Information Flow in International Trade Transaction.............398
Authors: Woramol C. Watanabe, Patchanee Patitad & Jettarat Janmontree

Analysis of Factors Affecting User Acceptance of The Ministry of Defense Information and Documentation Management Officer (PPID) Website.............415
Authors: Nabilla Eka Swadati & Sfenrianto

Enhancement of Spectrum Recovery in Cognitive Radio using Artificial Intelligence based on Grey Wolf Optimizer...........439
Authors: Gehan Gamal, Mohamed F. Abdelkader, Abdelazeem A. Abdelsalam & Ahmed Magdy

Deep Learning to Detect Image Forgery Based on Image Classification...................454
Authors: Mamdouh M. Gomaa, Eman R. Mohamed, Alaa M. Zaki & Alaa Elnashar

The Impact of Marketing Innovation on Economic Development in Nigeria: A Literature Review..........468
Authrs: Md Akramul Bari, Hishamuddin Bin Ismail, Mohammad Tariqul Islam & Ahsanul Bari

How to Motivate Employees to Perform Better? The Impact of Social Support on Employees' Performance in the Hotel Industry...........487
Author: Asaad Alsakarneh, Baha Aldeen Mohammad Fraihat, Bilal Eneizan, Ali Otoom & Sohail Mohammad Bani Mustafa

Click Analysis: How e-commerce Companies Benefit from Exploratory and Association Rule Mining............511
Authors: Lokman Hakim Bin Ahmad Sabri, Amy Hui Lan Lim & Hui-Ngo Goh

The Nexus Between Stock Market Return and Trading Volume on Vietnam’S Stock Market: A Wavelet Approach...........532
Authors: Nguyen Phan Thu Hang & Le Dinh Nghi

Organizational Knowledge Potential: Peculiarities of Formation Strategic Decisions.............548
Author: Jurgita Raudeliūnienė

Measuring Maturity Level of Scrum Practices in Software Development Using Scrum Maturity Model............561
Authors: Irma Panjaitan, Nilo Legow

Sentiment Analysis of User-Generated Content: A Bibliometric Analysis..............583
Authors: Nunik Afriliana, Ni Made Satvika Iswari & Suryasari

Building a Mathematical Model to Determine the Optimal Production Quantity based on a Fuzzy Time Series: A Case Study...............599
Authors: Barraq Subhi Kamla & Mohamed Saad Ibrahim