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Factors Affecting Customer Loyalty
Moderated by Switching Cost on the Customer Satisfaction of Digital
Streaming Services..........1
Authors: Nur Anisa & Viany Utami Tjhin
Decision Support Model for Evaluating
of Customer Service Performance Using Mamdani and Multi-stage Rule
Base...............21
Authors: Didit Nugeraha Utama, Siti Sumiyati & Irmawan Rahyadi
How Are Security, Privacy, and Trust
Affecting Continuance Intention of Contact Tracing
Applications?.............43
Authors: Pia Dinari & Viany Utami Tjhin
Identify Faults in Road Structure
Zones with Deep Learning............63
Authors: Yohan Roy Alarcón Cajas, Yenmy Zúñiga Guisado & Afredo Daza
Vergaray
Feasibility Analysis of Boutique
Business Development “Myfashionproject” In Pekanbaru...........85
Authors: Hamdi Agustin, Sri Indrastuti, Eva Sundari & Yusrawati
The Role of Digital Innovation in
Improving Performance Study on Islamic Banking in Indonesia..........103
Authors: Yuliarto Adityawan, Mts Arief, Firdaus Alamsjah & Agustinus Bandur
Evaluation of Automated
Reconciliation Application at Bank XYZ Using Hot Fit Model.........117
Authors: Muhammad Dimas Arsyad & Sfenrianto
Tuberculosis Treatment Failure
Classification Based on Electronic Medical Records Using PCA-ANN.........133
Authors: Sfenrianto, Gilang Al Qarana & Leonov Rianto
The Impact of Marketing Innovation on
Economic Development in Nigeria: A Literature Review..........154
Authors: Md Akramul Bari, Hishamuddin Bin Ismail, Mohammad Tariqul Islam &
Ahsanul Bari
Modelling an information system for
good corporate governance and its impact on the capital
structure............174
Authors: Fouad Daidai, Zineb Drissi & Larbi Tamnine
Information Technology and
Competitive Advantage: The Effect of Electronic Data Interchange on Firm
Performance in Virtual Hotel Operation in Indonesia..........189
Authors: Bambang Widagdo & Kenny Roz
Transfer Learning VGG16 for
Classification Orange Fruit Images.........206
Authors: Dhiya Mahdi Asriny & Riyanto Jayadi
The Identification and
Prioritization of Success Factors for Online Egyptian Fashion Retailers
using the Analytic Hierarchy Process.........218
Author: Shereen Morsi
Get to Know P2P Lending and
Investors Learning Process at Indonesia......241
Authors: Yohannes Kurniawan, Aryo Bimo Yudhanto Putra, Naura Putri Cahyadewi
Factors Affecting Students’
Intention to Use Mobile Learning at Universities: An Empirical
Study......281
Authors: Chau Bao Do Huynh, An Hoang Nguyen, Thuong Hoai Thi Nguyen & Anh
Hoang Le
Examining the Determinants of Sakuku
User Loyalty In Jakarta...........305
Authors: Melva Hermayanty Saragih, Ernita Widjaja & Queena Marchia
Business Continuity Management
Framework In Electronic System Provider (ESP) Startup Company........322
Authors: Robertus Andi, Ditdit Nugeraha Utama
Root Cause Analysis for IT Incident
Using Artificial Neural Network (ANN).........344
Authors: Revan Hadi & Abba Suganda Girsang
Can Attitude Be a Mediator in
Increasing User Intention in The Midst of Online Courier Service
Businesses?........362
Authors: Andrie & Viany Utami Tjhin
Determinants of Chinese Expatriates’
Work Adjustment in the Context of International Mobility.......382
Author: Aniss Ait Alla
The Impact of citizens’ engagement
on E-government applications from the employees perspective in the Jordanian
financial sector..........396
Authors: Tahani Ali ALaroud, Hisham O.Mbaidi , Sattam Allahawiah & Isa
Othman AlMubydeen
Building Innovation Capability in
the Moroccan High-Tech Manufacturing Industry: An Intellectual Capital
Perspective..........415
Authors: Mahdi Taleb & Youssef Pheniqi
Social Entrepreneurship for
Sustainable Community Development: Investigating the Determinants for
Youths' Readiness..........444
Authors: Kamarulzaman Ab. Aziz, Atikah Mohd Zulkifle & MHD Louai Sarhan
An Empirical Study On The Impact of
Digital Innovation In Achieving The Digital Organizational
Identity.........467
Authors: Niebal Younis Mohammed, Duha Khalid Abdul-Rahman Al-Malah & Ahmed
Sabeeh Yousif
The Role of External Auditors in
Improving Cybersecurity of the Companies through Internal Control in
Financial Reporting............485
Authors: Yohannes Kurniawan & Archie Nathanael Mulyawan
Mediation of Knowledge Sharing and
Commitment in The Relationship of Transformational Leadership on SMEs'
Performance...........511
Authors: Akbar Hariputra, Djoko Koestiono, Abdul Wahib Muhaimin & Syafrial
Job security as a mediating variable
between Innovative Leadership and Innovative Work Behavior among
employees................532
Author: Hadeel Saad Al-Hyari
Evaluation of the Level of Use of IT
Helpdesk Application: A Case Study.........575
Authors: Syaiful Falah & Togar Alam Napitupulu
Dynamic load balancing in
distributed storage systems using modified Whale optimization
techniques.........605
Authors: K.J. Rajashekar & Channakrishnaraju Bin Ismail, Mohammad Tariqul Islam &
Ahsanul Bari
Spillover Effects and Connectedness between Oil Futures Markets and
Commodity Futures Markets...........620
Author: Dae Sung Jung
Impact of E-Service, Price, Trust
and Comfort on Loyalty with the Mediation of Customer Satisfaction of
Gojek............637
Authors: Ade Iriani, Hendry, Danny Manongga, Sutarto Wijono & Suhariyadi
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