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Manuscript Format Tushman, M. and Nadler, D. "Information processing as an integrating concept in organizational design," Academy of Management Review (July), 1978, 613-624. Winer, R. S. "A framework for customer relationship management," California Management Review (43:4), 2001, 89-106. Book Makridakis, S., S.C. Wheelwright, V.E. McGee. 1983. Forecasting: Methods and Applications, 2nd ed. John Wiley and Sons, New York. Conference Proceedings Zhang, Y. "Recommender Systems: A Framework and Research Issues," Americas Conference on Information Systems (AMCIS), 2002. Tables and Figures A template is available here. ALL SUBMISSIONS MUST BE SENT TO DR. MINCONG TANG
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