Data Mining Methods and Techniques for Online 
	Customer Review Analysis: A Literature 
	Review..................................1 
	Authors: Anu Dahiya, Nidhi Gautam & Prashant Kumar Gautam 
	An Approach to Enhance Business Intelligence and 
	Operations by Sentimental 
	Analysis...............................................27 
	Authors: Saai Mahesh Srinivasan, Preksha Shah & Snehitha Sai Surendra 
	The Impact of the Incentive System on Employees’ 
	Entrepreneurship and Innovation Performance: the Moderating Effect of Locus 
	of Control......................41 
	Authors: Gandulam Ganbold, Chensheng Chen, Muhammad Ayaz & Hyeong-Yu Jang 
	A Study on the Factors Affecting Satisfaction and 
	Reuse Intention among Customers Using O2O Delivery Platform in 
	China...................58 
	Authors: Yi-bo Zhang & Ha-Kyun Kim 
	An Optimal Limit Order Book Prediction Analysis 
	Based on Deep Learning and Pigeon-Inspired Optimizer..................75 
	Authors: Mohammad Zainal, Ibrahim Gad & Hameed AlQaheri 
	The Impacts of Customer Characteristics on 
	Innovation Resistance in Using Face Recognition Payment Systems: An 
	Empirical Study........101 
	Authors: Lin-lin Zhang & Hakyun Kim 
	An Intelligent Edge Computing-based Scalable 
	Architecture for Large-scale Smart Farm System........119 
	Author: Hee-Dong Park 
	An Integrated Model for Investigating the Impact of 
	Social CRM on Performance of SMEs in Developing Countries: Instrument 
	Development...........140 
	Authors: Fathey Mohammed, Syahida Binti Hassan, Rahayu Binti Ahmad & Yousef 
	Fazea 
	An Energy Efficient Optimal Model Using Social 
	Spider Optimization Algorithm............163 
	Authors: Pavithra G S, Babu N V & Puttamadappa C 
	ERP System Course as a Facilitator for Students’ 
	Integrated and Integrative Thinking Mindset.........185 
	Authors: Vasile Paul Bresfelean, Adriana Tiron-Tudor, Ramona Lacurezeanu, 
	Claudia Andreea Bresfelean & Gabriela Mihaela Muresan 
	Challenges and Opportunities of Cloud adoption in 
	supply chain management: A SWOT Analysis Model...............215 
	Authors: Panagiota Karvela, Evangelia Kopanaki & Nikolaos Georgopoulos 
	An Exploratory Study on Project Management 
	Maturity Assessment for Agricultural Enterprises.......235 
	Author: Jiren Shen 
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