Vol.11, No. 3, 2021



Table of Contents
Data Mining Methods and Techniques for Online Customer Review Analysis: A Literature Review..................................1
Authors: Anu Dahiya, Nidhi Gautam & Prashant Kumar Gautam

An Approach to Enhance Business Intelligence and Operations by Sentimental Analysis...............................................27
Authors: Saai Mahesh Srinivasan, Preksha Shah & Snehitha Sai Surendra


The Impact of the Incentive System on Employees’ Entrepreneurship and Innovation Performance: the Moderating Effect of Locus of Control......................41
Authors: Gandulam Ganbold, Chensheng Chen, Muhammad Ayaz & Hyeong-Yu Jang

A Study on the Factors Affecting Satisfaction and Reuse Intention among Customers Using O2O Delivery Platform in China...................58
Authors: Yi-bo Zhang & Ha-Kyun Kim


An Optimal Limit Order Book Prediction Analysis Based on Deep Learning and Pigeon-Inspired Optimizer..................75
Authors: Mohammad Zainal, Ibrahim Gad & Hameed AlQaheri


The Impacts of Customer Characteristics on Innovation Resistance in Using Face Recognition Payment Systems: An Empirical Study........101
Authors: Lin-lin Zhang & Hakyun Kim


An Intelligent Edge Computing-based Scalable Architecture for Large-scale Smart Farm System........119
Author: Hee-Dong Park


An Integrated Model for Investigating the Impact of Social CRM on Performance of SMEs in Developing Countries: Instrument Development...........140
Authors: Fathey Mohammed, Syahida Binti Hassan, Rahayu Binti Ahmad & Yousef Fazea


An Energy Efficient Optimal Model Using Social Spider Optimization Algorithm............163
Authors: Pavithra G S, Babu N V & Puttamadappa C


ERP System Course as a Facilitator for Students’ Integrated and Integrative Thinking Mindset.........185
Authors: Vasile Paul Bresfelean, Adriana Tiron-Tudor, Ramona Lacurezeanu, Claudia Andreea Bresfelean & Gabriela Mihaela Muresan


Challenges and Opportunities of Cloud adoption in supply chain management: A SWOT Analysis Model...............215
Authors: Panagiota Karvela, Evangelia Kopanaki & Nikolaos Georgopoulos


An Exploratory Study on Project Management Maturity Assessment for Agricultural Enterprises.......235
Author: Jiren Shen